Friction in the workplace can be stressful and counterproductive for everyone involved. Learn to resolve the situation:-
- Decide whether you want to confront the person who is bothering you.
- It is usually better to air grievances in the open.
- Speak to the other person calmly, politely and rationally.
- Focus on the situation and facts, avoiding gossip and personal attacks.
- Do not express resistance in your posture, facial expression or tone.
- Be assertive without being aggressive.
- Listen to the other person carefully. What is he trying o say? Be sure you understand his position.
- Express interest in what the other person is saying. You can acknowledge his ideas without necessarily agreeing or submitting.
- Communicate clearly what you want, offering positive suggestions and recommendations. Be willing to be flexible.
- Speak to your superior if a problem with a difficult co-worker seriously threatens your work.
- Deal with problematic personalities by trying to understand what motivates their behaviour.
- Tailor your actions to work with the personality type.
- One you grasp why people behave as they do, you will be able to interact with them more effectively.